{"id":523,"date":"2026-05-11T11:37:22","date_gmt":"2026-05-11T15:37:22","guid":{"rendered":"https:\/\/www.rpmx.ca\/outils\/"},"modified":"2026-06-08T11:44:37","modified_gmt":"2026-06-08T15:44:37","slug":"tools","status":"publish","type":"page","link":"https:\/\/www.rpmx.ca\/en\/tools\/","title":{"rendered":"Tools"},"content":{"rendered":"\n
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Useful tools to answer your questions<\/h1>\n\n\n\n
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RPMXpert Portal<\/h3>\n\n\n\n

Access the RPMXpert claims portal<\/p>\n\n\n\n

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Access the portal<\/p>\n\n<\/div>\n\t\t\t<\/span>\n\t\t\t\t\t\t\t\n\t\t\t\t\t<\/svg>\t\t\t\t<\/span>\n\t\t\t\t\t<\/span>\n\t<\/a>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Frequently Asked Questions<\/h2>\n\n\n
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\n What is the role of claims adjusters?<\/span>\n \n <\/span>\n <\/span>\n <\/span>\n <\/div>\n \n
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\u200b\u200b\u200b\u200b\u200bThe claims adjuster helps the insured person navigate the claims process. Investigating, assessing, and negotiating are the three key functions of this certified professional.<\/p>\n\n\n\n

The claims adjuster is the point of contact in charge of the case. They are there to keep the insured person informed, and their role specifically involves:<\/p>\n\n\n\n

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  • Investigating the causes of the loss.<\/li>\n\n\n\n
  • Verify the coverage included in the insurance policy.<\/li>\n\n\n\n
  • Review the police report and other relevant documents, such as the inventory of damaged or stolen property.<\/li>\n\n\n\n
  • Take the statement from the claimant and any witnesses.<\/li>\n\n\n\n
  • Assess the damages and losses incurred to proceed with the claim settlement.<\/li>\n<\/ul>\n\n\n\n
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    The claims adjuster also explains the detailed procedure and the services that will be provided, including:<\/p>\n\n\n\n

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    • emergency measures to be taken.<\/li>\n\n\n\n
    • how to identify individuals responsible for these emergency measures.<\/li>\n\n\n\n
    • the steps they intend to take regarding the damaged property.<\/li>\n\n\n\n
    • authorization to purchase replacement property.<\/li>\n\n\n\n
    • the application of living expenses or business interruption losses, in the case of a business.<\/li>\n\n\n\n
    • how the settlement amount will be estimated (calculation bases, depreciation methods, etc.).<\/li>\n\n\n\n
    • \u00a0the timeline for settlement.<\/li>\n<\/ul>\n <\/div>\n
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      \n Who certifies claims adjusters?<\/span>\n \n <\/span>\n <\/span>\n <\/span>\n <\/div>\n \n
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      They are certified by the Autorit\u00e9 des march\u00e9s financiers (AMF) and regulated by the Chambre d\u2019assurance de dommage (ChAD).
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